Customerticketsupportagentmcp
Overview
What is Customerticketsupportagentmcp
The Customer TicketResolver MCP is an automated tool designed for managing customer support tickets efficiently. It streamlines the process from ticket submission to resolution, minimizing the need for human intervention. The system incorporates a user-friendly customer interface, a comprehensive internal dashboard for review, and integrates Google Sheets for logging tickets.
Use cases
The tool is ideal for businesses that require a robust customer support system, enabling them to handle tickets promptly. It is applicable for various industries needing to track customer inquiries, analyze ticket data for patterns, and improve customer service responsiveness through automated communications.
How to use
Customers can utilize the TicketResolver by accessing the user interface to submit their support tickets. Once submitted, tickets are automatically logged into Google Sheets for tracking. Company personnel can then review and analyze these tickets on the internal dashboard. Automated responses are sent to customers via SMTP to acknowledge receipt and provide preliminary information.
Key features
Key features include a customer-friendly ticket submission UI, automatic logging of tickets to Google Sheets via API, a company dashboard for ticket review and analysis, automated email responses sent to customers, and exposure of the tool through the MCP Inspector for monitoring.
Where to use
The TicketResolver MCP can be used in any customer service environment, such as e-commerce sites, service-based companies, or any organization that requires effective handling of customer inquiries and ticketing, ensuring a systematic approach to customer support.
Content
🎫 Customer TicketResolver MCP
A smart and streamlined MCP tool that automates the end-to-end process of customer ticket handling — from ticket creation to resolution and response. This system integrates a customer-facing UI, internal company dashboard, Google Sheets, SMTP mailer, and MCP Inspector — enabling intelligent ticket resolution with minimal human intervention.
🚀 Project Highlights
- 📩 Customer Support Ticket UI
- 📊 Ticket Logging to Google Sheets via API
- 🧑💻 Company Dashboard for Ticket Review & Analysis
- 📬 Automated Customer Email Responses via SMTP
- 🛠 Packaged as an MCP Tool
- 🔍 Exposed via MCP Inspector for Monitoring & Access
🔁 Workflow Overview
A[Customer UI] --> B[Ticket Submission]
B --> C[Log Ticket to Google Sheet (via API)]
C --> D[Company UI Reviews Tickets]
D --> E[Analyze Ticket Content]
E --> F[Auto Email Response via SMTP]
F --> G[Tool Registered & Exposed via MCP Inspector]