Smartcustomersupportmcp
What is Smartcustomersupportmcp
SmartCustomerSupportMCP is an intelligent customer support system example project based on the MCP framework, designed to demonstrate how to build and deploy intelligent customer service applications.
Use cases
Use cases include automating customer inquiries, providing product information, managing customer orders, and facilitating human agent interactions when needed.
How to use
To use SmartCustomerSupportMCP, create and activate a virtual environment, install dependencies, and run the server using the provided commands in the documentation.
Key features
Key features include intelligent Q&A services, manual customer service handover, order information inquiries, and product knowledge base management.
Where to use
SmartCustomerSupportMCP can be used in various industries requiring customer support solutions, such as e-commerce, telecommunications, and service-oriented businesses.
Clients Supporting MCP
The following are the main client software that supports the Model Context Protocol. Click the link to visit the official website for more information.
Overview
What is Smartcustomersupportmcp
SmartCustomerSupportMCP is an intelligent customer support system example project based on the MCP framework, designed to demonstrate how to build and deploy intelligent customer service applications.
Use cases
Use cases include automating customer inquiries, providing product information, managing customer orders, and facilitating human agent interactions when needed.
How to use
To use SmartCustomerSupportMCP, create and activate a virtual environment, install dependencies, and run the server using the provided commands in the documentation.
Key features
Key features include intelligent Q&A services, manual customer service handover, order information inquiries, and product knowledge base management.
Where to use
SmartCustomerSupportMCP can be used in various industries requiring customer support solutions, such as e-commerce, telecommunications, and service-oriented businesses.
Clients Supporting MCP
The following are the main client software that supports the Model Context Protocol. Click the link to visit the official website for more information.
Content
智能客服示例
这是一个基于MCP框架的智能客服系统示例项目，用于演示如何构建和部署智能客服应用。
文档：https://mp.weixin.qq.com/s/gz3ZL_3XD8sfxustNQvK2g
功能特点
- 智能问答服务
- 人工客服转接
- 订单信息查询
- 产品知识库管理
系统要求
- Python >= 3.10
- MCP框架 >= 1.6.0
安装
- 创建并激活虚拟环境（推荐）：
uv venv
source .venv/bin/activate # Linux/macOS
- 安装依赖：
uv pip install .
使用方法
- 运行
- 以stdio方式运行，需要以–stdio启动
uv --directory /opt/apps/python_project/SmartCustomerSupportMCP run mcp-smart-customer-support --stdio
or
python start.py --stdio
- 以sse方式运行，直接启动即可,默认端口9000
uv --directory /opt/apps/python_project/SmartCustomerSupportMCP run mcp-smart-customer-support
or
python start.py
- stdio方式使用inspector：
npx @modelcontextprotocol/inspector uv --directory /opt/apps/python_project/SmartCustomerSupportMCP run mcp-smart-customer-support --stdio
- 使用Vscode或Claude等桌面应用
{
"mcpServers": {
"SmartCustomerSupportMCP": {
"command": "uv",
"args": [
"--directory",
"/opt/apps/python_project/SmartCustomerSupportMCP",
"run",
"mcp-smart-customer-support",
"--stdio"
]
}
}
}增加环境变量信息
{
"mcpServers": {
"SmartCustomerSupportMCP": {
"command": "uv",
"args": [
"--directory",
"/opt/apps/python_project/SmartCustomerSupportMCP",
"run",
"mcp-smart-customer-support",
"--stdio"
],
"env": {
"MYSQL_HOST": "192.168.xxx.xxx",
"MYSQL_PORT": "3306",
"MYSQL_USER": "root",
"MYSQL_PASSWORD": "root",
"MYSQL_DATABASE": "a_llm",
"MYSQL_ROLE": "admin"
}
}
}
}项目结构
src/mcp_smart_customer_support/ ├── __init__.py # 包初始化文件 ├── mcp_server.py # MCP服务器实现 ├── human_customer_service.py # 人工客服处理模块 ├── order_operations.py # 订单操作相关功能 └── product_knowledge.py # 产品知识库管理
作者
ggguo ([email protected])
许可证
本项目采用MIT许可证。
Dev Tools Supporting MCP
The following are the main code editors that support the Model Context Protocol. Click the link to visit the official website for more information.
