What is Connectwise Mcp Server

The connectwise-mcp-server is a Model Context Protocol server designed for integration with the ConnectWise Manage API, enabling Claude to perform operations such as retrieving tickets, companies, and contacts.

Use cases

Use cases include searching for service tickets, retrieving specific tickets by ID, creating new service tickets, and managing company information within the ConnectWise Manage system.

How to use

To use connectwise-mcp-server, install it via NPM or manually set it up by cloning the repository, installing dependencies, building the project, and starting the server. Configure it with your ConnectWise Manage API credentials in the Claude Desktop configuration file.

Key features

Key features include authentication using API keys, support for retrieving and managing entities like tickets and companies, as well as filtering and pagination for queries.

Where to use

connectwise-mcp-server is primarily used in IT service management and support environments where integration with ConnectWise Manage is required.

ConnectWise Manage MCP Server

A Model Context Protocol server that provides integration with the ConnectWise Manage API. This server enables Claude to interact with ConnectWise Manage to perform operations like retrieving tickets, companies, contacts, and more.

Features

• Authentication with ConnectWise Manage API using API keys
• Support for retrieving tickets, companies, contacts, and other entities
• Ability to create, update, and delete entities
• Filtering and pagination support for queries

Installation

Using NPM

npm install -g connectwise-mcp-server

Manual Setup

1. Clone this repository
2. Install dependencies with npm install
3. Build the project with npm run build
4. Start the server with npm start

Configuration

To use this MCP server, you’ll need to provide ConnectWise Manage API credentials:

• Company ID
• Public Key
• Private Key
• ConnectWise Manage URL (e.g., api-na.myconnectwise.net)

Claude Desktop Configuration

Add the following to your Claude Desktop configuration file (typically located at ~/Library/Application Support/Claude/claude_desktop_config.json on macOS):

{
  "mcpServers": {
    "connectwise": {
      "command": "npx",
      "args": [
        "-y",
        "connectwise-mcp-server"
      ],
      "env": {
        "CW_COMPANY_ID": "your_company_id",
        "CW_PUBLIC_KEY": "your_public_key",
        "CW_PRIVATE_KEY": "your_private_key",
        "CW_URL": "api-na.myconnectwise.net"
      },
      "options": {
        "autoStart": true,
        "logLevel": "info"
      }
    }
  }
}

Available Functions

Search Tickets

Searches for service tickets in ConnectWise Manage.

cw_search_tickets(conditions, page_size, page)

Get Ticket

Retrieves a specific service ticket by ID.

cw_get_ticket(ticket_id)

Create Ticket

Creates a new service ticket.

cw_create_ticket(summary, description, board_id, company_id)

Search Companies

Searches for companies in ConnectWise Manage.

cw_search_companies(conditions, page_size, page)

Get Company

Retrieves a specific company by ID.

cw_get_company(company_id)

License

MIT