What is Servicenow Mcp

ServiceNow MCP is a Model Context Protocol server that allows AI agents to interact with ServiceNow data through a secure API, facilitating natural language interactions for searching, updating, and managing records.

Use cases

Use cases include automating incident management, facilitating customer support interactions, performing data queries in natural language, and updating records without needing to navigate the ServiceNow interface.

How to use

To use ServiceNow MCP, install it via PyPI or from source. Run the server using the command line with the required parameters such as the ServiceNow instance URL and user credentials.

Key features

Key features include listing recent incidents, retrieving specific incidents, accessing user information, querying knowledge articles, and performing operations like creating and updating incidents using both basic and natural language tools.

Where to use

ServiceNow MCP can be used in IT service management, customer support, and any domain requiring efficient data management and retrieval from ServiceNow.

ServiceNow MCP Server

A Model Context Protocol (MCP) server that interfaces with ServiceNow, allowing AI agents to access and manipulate ServiceNow data through a secure API. This server enables natural language interactions with ServiceNow, making it easier to search for records, update them, and manage scripts.

Features

Resources

• servicenow://incidents: List recent incidents
• servicenow://incidents/{number}: Get a specific incident by number
• servicenow://users: List users
• servicenow://knowledge: List knowledge articles
• servicenow://tables: List available tables
• servicenow://tables/{table}: Get records from a specific table
• servicenow://schema/{table}: Get the schema for a table

Tools

Basic Tools

• create_incident: Create a new incident
• update_incident: Update an existing incident
• search_records: Search for records using text query
• get_record: Get a specific record by sys_id
• perform_query: Perform a query against ServiceNow
• add_comment: Add a comment to an incident (customer visible)
• add_work_notes: Add work notes to an incident (internal)

Natural Language Tools

• natural_language_search: Search for records using natural language (e.g., “find all incidents about SAP”)
• natural_language_update: Update records using natural language (e.g., “Update incident INC0010001 saying I’m working on it”)
• update_script: Update ServiceNow script files (script includes, business rules, etc.)

Installation

From PyPI

pip install mcp-server-servicenow

From Source

git clone https://github.com/michaelbuckner/servicenow-mcp.git
cd servicenow-mcp
pip install -e .

Usage

Command Line

Run the server using the Python module:

python -m mcp_server_servicenow.cli --url "https://your-instance.service-now.com/" --username "your-username" --password "your-password"

Or use environment variables:

export SERVICENOW_INSTANCE_URL="https://your-instance.service-now.com/"
export SERVICENOW_USERNAME="your-username"
export SERVICENOW_PASSWORD="your-password"
python -m mcp_server_servicenow.cli

Configuration in Cline

To use this MCP server with Cline, add the following to your MCP settings file:

{
  "mcpServers": {
    "servicenow": {
      "command": "/path/to/your/python/executable",
      "args": [
        "-m",
        "mcp_server_servicenow.cli",
        "--url",
        "https://your-instance.service-now.com/",
        "--username",
        "your-username",
        "--password",
        "your-password"
      ],
      "disabled": false,
      "autoApprove": []
    }
  }
}

Note: Make sure to use the full path to the Python executable that has the mcp-server-servicenow package installed.

Natural Language Examples

Searching Records

You can search for records using natural language queries:

find all incidents about email
search for incidents related to network issues
show me all incidents with high priority

Updating Records

You can update records using natural language commands:

Update incident INC0010001 saying I'm working on it
Set incident INC0010002 to in progress
Close incident INC0010003 with resolution: fixed the issue

Managing Scripts

You can update ServiceNow scripts from local files:

Update the ServiceNow script include "HelloWorld" with the contents of hello_world.js
Upload utils.js to ServiceNow as a script include named "UtilityFunctions"
Update @form_validation.js, it's a client script called "FormValidation"

Authentication Methods

The server supports multiple authentication methods:

1. Basic Authentication: Username and password
2. Token Authentication: OAuth token
3. OAuth Authentication: Client ID, Client Secret, Username, and Password

Development

Prerequisites

• Python 3.8+
• ServiceNow instance with API access

Setting Up Development Environment

# Clone the repository
git clone https://github.com/michaelbuckner/servicenow-mcp.git
cd servicenow-mcp

# Create a virtual environment
python -m venv venv
source venv/bin/activate  # On Windows: venv\Scripts\activate

# Install development dependencies
pip install -e ".[dev]"

Running Tests

pytest

Contributing

Contributions are welcome! Please feel free to submit a Pull Request.

1. Fork the repository
2. Create your feature branch (git checkout -b feature/amazing-feature)
3. Commit your changes (git commit -m 'Add some amazing feature')
4. Push to the branch (git push origin feature/amazing-feature)
5. Open a Pull Request

License

This project is licensed under the MIT License - see the LICENSE file for details.